Principal Customer Strategy Consultant

c£80,000-c£95,000 plus benefits

A revolutionary customer strategy, customer growth and insights consultancy underpinned by unique AI analytics technology and data.

The employer:

Our client is a revolutionary Customer Strategy, Customer Growth and Insights Consultancy underpinned by a unique AI Analytics software platform.

  • The business is in a phase of significant growth with a push to “scale at pace”
  • Working with major UK brands including leading names in retail, retail financial services, travel and healthcare.
  • Unique capability enhancing customer growth working across technology, data analytics, business transformation and strategy
  • Leadership and expertise across the end-to-end customer marketing process, from insight and strategy to execution and optimisation
  • Innovative techniques that use company data to better inform strategy, decision-making, improve marketing investments, and automate processes
  • A well-established and highly successful firm with 40+ employees

The role:

As a result of this growth, they are seeking to fill this key role of Principal Customer Strategy Consultant, reporting to the Head of Consulting.

  • As Principal Customer Strategy Consultant you will work closely with senior stakeholders across their clients to deliver strategic insight and plans that identify and realise customer growth opportunities for the client
  • You’ll use your commercial acumen to lead specific pitches and proposals and manage key relationships with existing accounts.
  • Support the definition and delivery of the clients’ customer experience, retention and growth strategies and ensure they align to wider business strategy and have realisable benefit
  • Identify insight using the firm’s technology to inform and develop growth strategy recommendations which can drive customer growth and commercial value.
  • Define growth KPIs and measure the commercial impact of strategic programmes
  • Support the Client Partner to achieve significant commercial value for clients and maximise the relationship with client stakeholder teams
  • Key support to the Head of Consulting in leading and growing the practice.

Why apply?

  • A varied role with a real opportunity to shape the scope and build the practice
  • Not just strategy: really “make stuff happen” with leading brands
  • Exceptional career opportunity: make a major contribution in a high growth firm seeking leaders of the future
  • Genuinely unique technology led proposition using data to provide exceptional strategic customer insight


  • Clear “big” data analytics experience and technology savvy alongside broader customer growth strategy and consumer marketing related experience
  • Experienced as a management consultant or customer strategy consultant in a highly regarded consulting firm
  • Strong experience of working with large scale customer data in one or more of the key B2C sectors they operate in: ideally retail, retail banking, travel or health, with a deep understanding and knowledge of key consumer behaviour trends within these sectors.
  • Strong academic profile including a good degree.

Location and mobility:

2-3 days pw at the Central London office with flexible working.

Salary and package:

£80,000- c£95,000 plus benefits

WE REPLY TO ALL JOB APPLICATIONS! Please note that we will not send your CV to any third parties without your explicit consent.

We can only accept job applications from candidates who meet the essential selection criteria above, are based in the UK and have the current Right to Work in the UK.

Please apply to Chris Sale, in strictest confidence, quoting reference: 6122-CS

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