There are many different reasons why employers might decide to use an external recruitment consultant. They may also wish to engage with them in many different ways – from simply a source of CVs to a full advisory role.
However a good recruitment consultant will both provide a good service and a winning candidate but also earn their fee by adding value and expertise. This applies to a contingent or “agency” service and for a retained search you should expect to get a Rolls Royce service and much greater certainty of a successful outcome.
Clearly a recruiter’s top priority is to come up with great candidates but they should do more.
This is what you should expect from a good recruiter:
1. Same day return of calls and emails
Clearly sometimes this can’t happen for a good reason but if the recruiter isn’t responsive you need to wonder whether you are getting a good service. But you also need to to ask yourself: is it them or is it me? If I seem to be low down on my supplier’s priority list why might that be?
2. Willingness to spend time taking your brief
In our experience it takes at least an hour, and often much longer, to thoroughly get under the skin of an employer and the role they are seeking to fill. If the recruiter gives you 10 minutes and has a quick look at some job specs (or alternatively you only give them 10 minutes!) how can they understand what you’re looking for and how to sell your company to candidates? This is of course ideally face-to-face but a good and thorough telephone discussion can be nearly as good.
3. Probing questions and honesty
You should feel they are really delving into the role and not afraid to ask challenging questions. If there are aspects of the company, salary, job or the candidate spec that are a concern they should tactfully tell you. However they should also definitely give you the impression they are enthusiastic and understand the attractions of the role and employer.
4. Attentive but not pushy
A recruitment consultant shouldn’t call you every day to chase a CV but a big part of their value to you is to help ensure an efficient and swift process and that good candidates don’t go elsewhere. To your competitors for example. They are doing their job if they ensure that this hiring doesn’t disappear off the radar.
5. They should know the market
If you are confident they demonstrate market knowledge then you can be confident they understand your company, the brief, what a good candidate looks like and where to find them. They will also be able to give you advice and pointers too. This expertise will also help them be credible with candidates on your behalf. However they won’t be likely to admit any weakness in their knowledge so if they are asking odd questions, or very few questions, that might be a clue that they don’t really know what they’re doing. Otherwise the first indication might be an email blizzard of irrelevant CVs. Reviewing their LinkedIn profile may assist you gauge their experience.
6. Professional manner
Apart from simply being more pleasant to work with, for executive and professional roles it is essential that a recruitment consultant represents you in a professional manner whether that be their spoken or written skills, their appearance or integrity. They are, after all, an extension of your company and employer brand.
7. Good organisational skills
This may be obvious perhaps but often a recruiter is hired by their employer for his/her sales ability and that’s not always strongly correlated with administrative and organisational capability. As you might realise when the candidate doesn’t turn up for interview. You therefore should be alert to clues that may be suggestive of weakness here.
8. Intelligence: both emotional and brainpower
Clearly emotional intelligence is vital to enable a recruiter to do a good job assessing and influencing candidates on your behalf. However don’t forget the management consultancy market is very complex and involves dealing with bright people which can present difficulties if your recruiter isn’t credible with those candidates. Also many recruitment related situations require the ability to understand and weigh up complicated factors and scenarios. If the recruiter doesn’t seem “on the ball” and to comprehend the subtler aspects of what you are discussing with them then they may struggle to deliver good candidates and to manage the process effectively.
9. Communication skills
A cliché of course, but a recruiter requires skills that are specific and relevant to the market they are working in. Different candidate pools require very different approaches. A subset of this is “salesy”. In the consultancy market candidates are unlikely to be impressed by glib sales patter which might simply alienate your target candidates. With limited sales skills however they will fail to persuade great talent what a wonderful opportunity you are offering.
10. Attention to detail
If a recruiter’s emails have mistakes in, for example, how can you be sure they will get the time or address right when confirming the interview? Or get the salary and benefits right when presenting the CV to you? Or when relaying details of the job offer to the candidate. Also poor emails are unlikely to come over to candidates as “professional” (see above) and may put off candidates from engaging with the recruiter in the first place.
11. Thorough candidate vetting
A recruiter won’t always meet the candidate, unless you are paying a retainer or they have agreed to do so (in exchange for exclusivity for example). Also it’s not always practical for them to do so and may deter a good, high demand or busy candidate. But if the recruitment consultant is going to determine their suitability for your role a detailed discussion, whether over the phone or face to face, needs to take place. This is likely to be at least 40 minutes and often longer . Why not ask the recruiter what they will do to assess candidates?
Unfortunately this is not always a feature of people in the recruitment industry. Of course you want to be dealing with someone of integrity but how do you know? Do you inadvertently collude in poor practice? For example would you use a recruiter that sends you a CV without the candidate’s permission? Many employers do despite it now being clearly illegal (GDPR). If a recruiter does that what else might they be doing you are not aware of but which has an impact on your hiring or your firm’s reputation?
For more information on recruitment consultants, how to choose them and how to work with them email Chris Sale, Managing Director, Prism Executive Recruitment [email protected] or call him on 01344 636426